Terms & Conditions

Last updated: Jun 13, 2023

This website (“Site”) is owned and operated by Willi & Milli (“Willi & Milli”).

Every user visiting and using this Site (“User”) agrees to and is bound by the provisions set out in these Terms and Conditions. Visitors who do not agree with the provisions of these Terms and Conditions should immediately leave this Site. Willi & Milli reserves the right to modify, add or delete any part of these Terms and Conditions at any time without prior notice. Any amendment to these Terms and Conditions will be immediately effective after being posted on this Site and will govern all subsequent activities on the Site. Your continued use of this Site confirms your acceptance of any such modifications.

1. Site Activity

This Site displays and promotes the sale of products marketed under the registered trademark “Willi & Milli” (“Products”).

These Terms and Conditions govern the rights, duties, and obligations of the seller (“Seller”) and of the customers (“Customers”, as defined under the following Article 5) with respect to the sale of Products and the correct processing of any order on this Site (“Order”).

This Site includes multiple features to promote the sale of Products and enable Users to make informed purchase decisions, such as the ability for Users to:

• Complete online purchases of Products; • Register on the Site and activate a personal account to access dedicated areas and content; • Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site; • Participate in promotional activities; • Carry out other activities in strict accordance with the Site’s policies.

Users are required to:

• Provide true and accurate personal information when they register on the Site and/or submit Orders; • Ensure that their personal information stored on the Site is regularly updated; • Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site; • Read the Privacy Policy; • Store their credentials to access the “Your Page” area in a safe place.

Every User shall act in accordance with these Terms and Conditions, the Privacy Policy, the Cookie Policy and all applicable laws and regulations.

Willi & Milli reserves the right to terminate or suspend access to, or use of, the Site by a User, without prior notice, if Willi & Milli considers that the User has violated these Terms and Conditions or that suspension or termination are appropriate for security reasons.

2. Site Content and Intellectual Property

All trademarks, trade names, brands, logos, images, text, product names, and other content displayed on this Site and the copyrights, trade dress, and other intellectual property in such materials (collectively, “Contents”) are the exclusive property of Willi & Milli, its licensors, or content providers.

Unless clearly stated otherwise, these Terms and Conditions do not provide any right or power to Users, Customers, or third parties to use any Contents displayed on the Site.

This Site is for personal, non-commercial use only.

The Products sold on this Site are not meant for resale.

No User or third party may modify, copy, publish, or otherwise exploit any Contents included in the Site without the prior written consent of Willi & Milli or the relevant content owner.

3. Third Party Content

This Site may include, use or display content created by third parties, information from public sources, and/or links to other websites or web pages managed by third parties (collectively, “Third Party Content”).

Users acknowledge and agree that Willi & Milli bears no responsibility for any information, content, products, services or any other material on any third-party website or platform, and that links to third-party sites do not represent an endorsement or approval of any Third Party Content.

Willi & Milli does not control or monitor any Third Party Content, does not assume any responsibility for its accuracy, security or reliability, and cannot guarantee that such Third Party Content is free of malfunctions, viruses or other features that could damage data and/or property of the Users.

Willi & Milli disclaims any liability to the User for any loss or damages the User incurs arising out of or related to the access, use, reliance on any Third Party Content on the User’s part.

4. Product Information

All information about the Products published on this Site is for descriptive or promotional purposes only (“Product information”).

Despite a strong commitment to ensuring that Product information is always accurate and updated, Willi & Milli does not accept any responsibility for the correctness, completeness, accuracy or timeliness of Product information, including, for example, descriptions of Products, services, prices and/or indications of availability.

The look and the colours displayed on the Site depend on the settings of the device of the User. Willi & Milli cannot ensure that the User’s device will display colours of the images correctly as posted on this Site.

This Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to Users about the fulfilment of these changes.

5. Product Purchase

Customers – meaning only natural persons, eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, acting for purposes outside of their trade, business, or profession – are eligible to carry out an order of Products on this Site (“Order”).

Customers must carefully read these Terms and Conditions before completing any Order. By placing an Order on this Site, Customers agree with these Terms and Conditions.

When placing an Order, Customers must provide all the personal information required by the Site, including but not limited to their first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.

Customers cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.

6. Order Processing

Prior to completing an Order, every Customer shall:

a) Review the purchase details in the Order summary; b) Accept explicitly these Terms and Conditions by ticking the relevant checkbox below the Order summary; and c) Submit the Order electronically to the Site by clicking on the relevant button.

Upon receiving an Order, the Seller will immediately send an order receipt confirmation to the Customer by email (“Order receipt confirmation”). The Order receipt confirmation communicates to the Customer that the Order has been received. It does not imply acceptance of the Order by the Seller.

Customers must verify that all information concerning their Order reported in the Order receipt confirmation, including but not limited to all details concerning the Products, the delivery address, and all personal information, is correct. If any piece of information in the Order is not correct or accurate, Customers must promptly inform the Seller by using the Contact us.

Customers are also encouraged to store an electronic copy of the Order receipt confirmation and to refer to the unique identifying number of the Order included in the Order receipt confirmation when contacting the Willi & Milli customer service (“Customer Service”).

All Orders are subject to stock availability and acceptance by the Seller.

If only some of the Products ordered are available, the Seller will promptly contact the Customer by email to verify their interest in the fulfilment of a partial Order, of a full Order but in multiple shipments, or whether they intend to cancel the Order.

An Order can be deemed as accepted, and the relevant contract for the sale of the Products between the Seller and the Customer as formed, only when the Seller dispatches the Products and submits the Order invoice to the Customer (“Order Invoice”).

Until then, the Seller retains the right to refuse any Order at its sole discretion, including but not limited to the following circumstances:

• The Customer does not meet the eligibility-to-purchase requirements according to these Terms and Conditions; • Shipment of parcels to the delivery address indicated in the Order is restricted, impossible or extremely difficult; • The Product is no longer in stock.

The seller cannot be held liable by reason of withdrawing any Product from the Site after an Order submission or for refusing to accept any Order. It may also unintentionally happen that the Site shows available Products that are actually unavailable at that moment.

The Seller intends to notify Users of any refusal of Order in a prompt manner.

7. Payments

Customers can make payments (“Payments”) of the Purchase price by using all major credit and debit cards, as well as through the Georgian Bank – TBC.

When the Order is accepted, the Seller will debit the Purchase price to the Customer via the selected Payment method.

However, prior security checks to prevent insolvency or fraud may take place, or a deposit may be held to verify that the credit, debit card or payment system used by the Customer holds sufficient funds for the Payment.

Willi & Milli does not directly process any credit/debit card details or other financial information of the Customer and uses a primary payment gateway (“Payment gateway”) to authorize any Payment.

The Payment gateway protects the credit/debit card details by encrypting sensitive information to ensure that such information is passed securely between the Customer and this Site, on one side, and between this Site and the payment processor, on the other side. However, Willi & Milli cannot be held liable for any error, negligence or wrongdoing referable to how the Payment gateway has managed the financial transaction linked to the purchase of the Products on this Site.

This Site also uses Secure Sockets Layer (SSL) technology to guarantee a higher standard of safety on any purchase of Products.

8. Shipping and Delivery
Products purchased from Willi & Milli can be shipped globally.

Shipping within Georgia is free of charge for orders valued at 250 GEL or more.
For Order up to 250 GEL, shipping fee will apply. Please use the Shopping Cart to calculate the shipping fee.

Parcels within Georgia are transported by the third party courier companies.

The product will be delivered within 5-7 business days from the order placement. Kindly note that orders received after 2:00 PM on Fridays, as well as on Saturdays and Sundays, will be dispatched on Monday. Orders received on official holidays will be shipped on the next available business day.

International shipping incurs a fee.
International parcels are handled by the company Aramex. The only exception is for shipments to the Russian Federation, where “Georgian Post” (EMS service) is responsible for transportation.
The estimated delivery times for international parcels are as follows:
Aramex – 7-15 business days.
Georgian Post – 17-19 business days.

(It depends on whether the product is in stock or needs to be produced.).

Please ensure to provide your full name, complete address, and telephone number when placing your order. If we receive incomplete information, we will reach out to you, and once we have the fully confirmed details, the order will be forwarded to the transportation company.

Please note that once the order has been shipped, it cannot be redirected to a different address.

When receiving shipments abroad, customs clearance may be required, and VAT payment will be mandatory. We are unable to control this process, as customs procedures and costs are determined by the regulations of the receiving country. We send all parcels with an invoice reflecting the actual value. Modifying or reducing the product value on the invoice or sending the product as a gift is not possible.

In the event of a product replacement, the customer is responsible for covering the return shipping costs. Within Georgia, the returned product must be sent through the local postal or courier companies.

The return of the replacement product should be addressed to:
Willi & Milli LLC
14 I. Abashidze st. Tbilisi, Georgia

For further information regarding the conditions for product returns and exchanges, please refer to our website.

If you have any additional questions, feel free to contact us via email at info@willimilli.com.

9. Pricing

All prices of Products, shipping charges and other costs (collectively, the “Purchase price”) published on the Site are expressed in the currency shown during the checkout process.

The full Purchase price will be repeatedly shown in the Order summary at checkout, in the Order receipt confirmation and in the Order Invoice after purchase.

In the event of any error or mistake in the Product prices published on this Site, Willi & Milli retains the right to modify the relevant Purchase prices at any time. Incorrect prices will not be binding for Willi & Milli or the Customer in any case, even after the Customer has received an Order receipt confirmation.

Willi & Milli is under no obligation to accept or execute any Order for Products published at an incorrect price and reserves the right to refuse or cancel the Order before the Customer has received the Order Invoice.

For deliveries to countries outside Georgia, local customs duties, sales taxes, import VAT and other similar charges may apply (collectively, “Local charges and taxes”).

The Customer is fully responsible for paying all such Local charges and taxes when receiving their Order. Please note that, upon package arrival, the local courier company will contact the customer for further steps related to possible requirements of customs clearance.

When Orders are shipped, the Product prices displayed will be exclusive of all relevant Local charges and taxes. Payment of all Local charges and taxes levied by destination countries must be carried out separately by the Customer when receiving the Order.

Customers are strongly advised to inquire with their local customs offices or advisors about potential Local charges and taxes that may be applied to their Order. The process of customs clearance and any related procedures are the responsibility of the Customer. Willi & Milli is not responsible for delays or issues that may arise during the process of customs clearance.

10. Vouchers and Discounts

Throughout various promotional campaigns, Willi & Milli may issue vouchers and discount codes for purchases on this Site. These vouchers and discount codes can’t be used at any physical Willi & Milli stores. They also cannot be redeemed for cash or refunded in any manner.

11. Defective and Non-conforming Products

Willi & Milli assures the Customer that the Products sold are not defective or flawed and that they conform to the Product description provided by Willi & Milli on this Site. However, due to technological constraints, Willi & Milli cannot guarantee that the color display on your monitor will be accurate.

Minor discrepancies between the Product description on the Site and the actual Product features are not considered to result in any non-conformity of the Product according to these Terms and Conditions.

Customers are advised to carefully inspect their parcel before signing and confirming the delivery completion. If the parcel appears damaged or incomplete, Customers should sign the delivery receipt noting the damage or missing items, and promptly contact the Willi & Milli customer service using the online form in the “Contact us” section.

In the unlikely scenario of a Product being defective, flawed or not conforming to the Product description on this Site, Customers have the right to request the Product to be repaired or replaced at no charge within a reasonable time period and without major inconvenience. If repair or replacement is not possible or impractical, or if Willi & Milli does not address the defect within a reasonable time or without causing major inconvenience, Customers may request a full or partial refund of the Purchase price.

To file a claim for a defective, flawed or non-conforming Product and to return said Product, Customers should contact our customer service to discuss the return process.

This warranty lasts for a period of 2 (two) years from the date of delivery of the Products to the Customer. The Customer must notify Willi & Milli of any defects without undue delay upon discovering the defect.

No warranty is applicable if the Customer is responsible for the non-conformity of the Products, including but not limited to, when the Products have not been used, stored, maintained or washed according to the instructions on the Product labels.

In the event that any Product is defective, flawed or does not conform to the Order or the Product description on this Site, the remedies available to the Customer are limited to those described in these Terms and Conditions. Willi & Milli shall under no circumstances be liable for any damages, whether direct, immediate, foreseeable, incidental, consequential or special, or for any costs arising from the use, misuse, sale, or fabrication of Products that do not conform to the Order or the Product description on this Site. These Terms and Conditions do not affect local statutory rights.

12. Product Exchanges and Returns

The company assures the provision of high-quality products to our customers. However, if you wish to exchange or return a received product, please follow the instructions below:

To initiate a return or exchange, kindly contact us via email at inf@willimilli.com. Please include your order number and the reason for the return/exchange. The request must be submitted within 24 hours of receiving the order; otherwise, we will be unable to process the return/exchange.

Please note that discounted clothing and accessories cannot be returned or exchanged, including both regular-priced and discounted accessories.

Once the product is returned, our quality control representative will inspect it. If the following conditions are met, the amount paid for the product will be reimbursed to your bank card within 5-7 business days:

The product’s branded labels must remain intact and in their original location.
The product should be returned in the same packaging in which it was received.
The product must be free from any fabric/leather damage.
The product must not have been washed or cleaned.
The product should not bear any traces or scents of tobacco, alcohol, or perfume.
Please note that if any of the mentioned criteria are not met, we will be unable to accept the return/exchange request. Additionally, if the product is damaged during the return process due to improper packaging by the customer, we will be unable to proceed with the return/exchange, and the product will be returned to the customer.

In the case of a return or exchange, the customer is responsible for covering the shipping costs, and the product should be sent through “Georgian Express.” For contact with “Georgian Express,” please use the following telephone number: 032 2696060.

The product should be returned to the following address:
Willi & Milli LLC
14 I. Abashidze st. Tbilisi, Georgia

If you have any further inquiries, please do not hesitate to contact us at info@willimilli.com


Willi & Milli cannot assure that the Website, inclusive of its content, services, and features, will operate uninterrupted, that any identified defects will be rectified, or that the use of the Website by the User will yield specific results. The Website and its content are supplied “as is,” in their present state.

Willi & Milli assures Customers that the Products are free from defects or flaws and that they align with the Product descriptions provided on this Site. This warranty is effective for a period of 2 (two) years from the date of Product delivery to the Customer. Any defect should be reported to Willi & Milli without unnecessary delay upon its discovery by the Customer.

No warranty is applicable if the Customer is liable for the non-conformity of the Products, including but not restricted to instances where the Products have not been used, stored, maintained, or washed in strict accordance with the instructions presented on the Product labels.

In case a Product is defective, flawed, or non-conforming to the Order or Product description on this Site, the remedies available to the Customer shall be those described in these Terms and Conditions. Under no circumstances will Willi & Milli be held accountable for any claims for damages of any sort, whether direct, immediate, foreseeable, incidental, consequential, or special, or any expenses incurred due to the use, misuse, sale, or manufacturing of Products that do not adhere to the Order or Product description on this Site. These Terms and Conditions do not affect local statutory rights.


As permitted by applicable laws, Willi & Milli is not responsible towards Users, Customers, or any third party for any loss or damage resulting from the use of this Site, its contents, or any information contained in the Site or in relation to the Products.

Willi & Milli holds no responsibility or liability for any direct or indirect damages, irrespective of cause, origin, nature, and consequences. This includes, without limitation, costs incurred or any other loss of intangible assets due to the usage or inability to use the Website, or from reliance on the information directly or indirectly available on the Site. Willi & Milli is not liable for withdrawing any Product from the Site post an Order or for refusing to accept any Order.

Willi & Milli will not bear any liability arising from the sale of Products, either directly or indirectly, in circumstances where it does not act as the Seller of the concerned Products.

Any statutory liability remains unaffected.

15. Indemnification

The User recognizes and concurs to shield Willi & Milli from any legal action, demand, third-party claims and corresponding damages and expenses, inclusive of legal expenses, that originate from or are connected to the abnormal and/or unlawful usage of the Site and/or the Site’s Content by the User or individuals under their control or supervision.


Any questions, inclusive of those concerning Orders, should be directed to the contact form located in the “Contact us” section of the Site’s bottom menu.

17. Supplementary Points

In these Terms and Conditions, singular terms include their plural meanings and plural terms include their singular meanings.

No disregard by Willi & Milli of any violation of these Terms and Conditions will be regarded as a disregard of any previous or subsequent violation.

The invalidity or unenforceability of one or multiple provisions of these Terms and Conditions shall not affect the validity of any other provision of these Terms and Conditions. If feasible, any unenforceable provision within this Agreement will be interpreted to reflect the original intent of the Parties.

Any unauthorized reproduction, even partial, of these Terms and Conditions is strictly prohibited.